Terms of service

These terms apply to every clean booked with Briskwell Cleaning Co. (Company 00000000). By confirming a booking you agree to them.

Quotes and prices

Online quotes are estimates based on the details you enter. We confirm the price by email before the first visit. If the property is materially larger or dirtier than described, we will tell you before starting and agree a new price, or you can cancel without charge.

Payment

Payment is due after each clean, by card or bank transfer, or monthly by direct debit for regular and office cleans. There is no deposit.

Cancellations

Regular cleans can be skipped or cancelled with 48 hours' notice at no charge. Cancellations with less notice are charged at 50%. Deep and end-of-tenancy cleans cancelled with less than 48 hours' notice are charged at 50%. Office contracts need one month's notice.

Re-clean guarantee

If a task on the agreed checklist has been missed, tell us within 48 hours (72 hours for end-of-tenancy cleans, from the date of the clean) and we will return to redo it free of charge. This is our only remedy for dissatisfaction with the standard of a clean.

Access, utilities and safety

You must provide access, running water and electricity. We may decline to clean areas that are unsafe, and we do not move heavy furniture or work at height above two metres.

Damage and liability

We hold £5m public liability insurance. Please report any damage within 48 hours. We are not liable for pre-existing wear, items not fixed securely, or damage caused by following your instructions.

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